Privacy Policy

The Data We Collect

We may collect the following personal data from you:

• Full name

• Email address

• Postal address

• Phone number

• Payment details

• Date of birth

• Records of sessions (including notes and relevant consultation information)

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How We Collect Your Data

We collect data in several ways:

• When you book appointments through our online system

• When you complete consultation forms

• When you sign up for newsletters

• Through direct email contact

• Over the phone

• During in-person or online sessions

• At events or workshops where you register your details

 

How We Use Your Data

We use your personal data for the following purposes:

• To manage and confirm your appointments

• To communicate with you regarding your sessions or enquiries

• To send newsletters, updates, and relevant service information

• To process payments securely

• To improve your client experience and our services

• To conduct Zoom or telephone calls when applicable

We only use your data when there is a lawful basis to do so, such as your consent, to fulfil our contract with you, or when we are legally obliged.

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Who We Share Your Data With

We may share some of your data with trusted third-party service providers, solely for the purposes listed above:

• Stripe, PayPal, Wix Payments – for processing payments securely

• Zoom – for virtual appointments

• Fresha – for managing bookings and client records

• Google – for analytics and business tools

These providers are required to keep your information safe and comply with data protection laws.

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How Long Do We Keep Your Data

We retain your data for as long as necessary to provide our services and to comply with any applicable legal or insurance obligations. When we no longer need your data, it will be securely deleted or anonymised.

Your Rights Under GDPR

As a data subject under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• The right to access – You can request a copy of the personal data we hold about you.

• The right to rectification – You can ask us to correct or update inaccurate or incomplete data.

• The right to erasure – In some cases, you can ask us to delete your personal data.

• The right to restrict processing – You can ask us to limit how we use your data.

• The right to data portability – You can request a copy of your data in a commonly used format.

• The right to object – You can object to how we process your data in certain situations.

• The right to lodge a complaint – You can complain to the Information Commissioner's Office (ICO) if you are unhappy with how we handle your data:
  www.ico.org.uk

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To exercise any of these rights, please contact us directly.

Cookies and Analytics

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Our website may use cookies or similar technologies to improve your browsing experience and track website usage. You can control cookies through your browser settings.

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Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the “Effective Date” at the top of the policy. We recommend reviewing this page regularly to stay informed.